Terms & Conditions
Please read our Terms and Conditions (Terms) carefully as these Terms constitute our legal contract with you. By booking classes, courses or workshops with us (Sessions) or purchasing a membership you are confirming you have read the Terms and agree to be bound by them. Please also refer back to these Terms from time to time as they may change (and we reserve the right to do so).
In these Terms:
we, us, our means PC Financials Services Technologies ( Sanctuary Fitness Studio) with TAXIS registration number: 10422775202107161 .We supply all Sessions subject to these Terms; and you, your, yours means you, the client.
1 IMPORTANT INFORMATION ABOUT DATA PROTECTION
The nature of our business and the provision by us of Sessions to you means that we will collect and process certain of your personal data from time to time. We will only do so in accordance with our Privacy Notice, which you can read by clicking the following link:
2 HEALTH AND SAFETY
Many of our Sessions involve strenuous physical activity and we recommend that you seek medical advice before attending or participating in a Session (including online). For your own safety and the safety of others we rely on you using our facilities and premises and participating in our Sessions (including online) in the intended manner and your acceptance of these Terms constitutes your confirmation that you will do so, that you will comply with our reasonable instructions in relation to your attendance at our premises or participation in a Session and that you agree to the content of our Health and Safety Statement, a copy of which you can view here.
In common with many businesses, we have had to make changes to the way we operate during the current COVID-19 pandemic, and further details are set out in our Covid Policy, which forms part of these Terms. You can view our policy here. To the extent our Covid Policy is inconsistent with these Terms then our Covid Policy will take precedence over these Terms.
3 YOUR ACCOUNT WITH US
In order to book Sessions you must sign up for an account (Account) at (our Website). You must be at least 18 years of age to attend any Sessions at Sanctuary Fitness Studio.
SESSIONS AND USE OF OUR PREMISES
A) Our Sessions include Classes and Workshops (each as described further on our Website), and may include classes designed to be available online, including live stream classes.
B) In booking a Session you agree to comply with any additional rules we may make known to you in relation to the Session from time to time, including how you may use our premises, facilities and your conduct whilst doing so.
C) All Sessions and instructors are subject to change from time to time, even after you have booked. We will let you know about any changes as soon as we can, either via email or SMS.
D) Access to our premises, Sessions and any other goods and services we may supply from time to time is at our discretion and we reserve the right to refuse you access to any of the same, or to suspend or otherwise terminate your Account if we consider that you are in breach of these Terms, the Session Rules or your behaviour at our Premises is inappropriate, aggressive, rude, threatening or otherwise damaging to our customers, staff or our reputation more generally. If we do so you will not be entitled to any refunds whatsoever.
DIFFERENT TYPES OF PACKAGES
We offer the following different types of packages which offer you different ways of paying for Sessions (please also see section 7 below for details of payment methods):
First session: Your first session at the studio or livestream will be complimentary discounted. The rate of the session will be display on our Website.
Pay-as-you-go You can purchase individual Sessions on a pay-as-you-go basis. The drop-in rate for each Session is set out on our Website.
Packages You can purchase standalone bundles of sessions at discounted rates (Packages). Details of the Packages we offer will be set out on our Website from time to time
Pay-as-you-go and Packages. You can pay using any of the following methods: (i) using your credit or debit card via our online checkout process; or (ii) cash at the studio. Save in respect of your right to cancel, all pay-as-you-go and Package purchases are non-refundable and cannot be transferred to any other person.
COOLING OFF PERIOD
A) Where you have purchased Sessions on a pay-as-you-go basis, a Package via our Website then you may cancel your purchase within 14 days of the date of your purchase (Cooling Off Period) by contacting our studio by telephone, in person or email or here: contact us
B) If you cancel during the Cooling Off Period and have not booked any Sessions then you will be refunded the full charge for the relevant purchase.
C) If you cancel during the Cooling Off Period and have booked 1 or more Sessions then you will be refunded the full charge for the relevant purchase less the cost of the Sessions booked (calculated at the Sanctuary Fitness Studio rate for each Session).
A) All Sessions must be booked via your Account and, unless otherwise specified at the time of booking.
B) Your booking on a Session is only confirmed once you have received an email confirmation from us or the Session appears in the ‘Upcoming Bookings’ section of your Account. Please make sure you receive a booking confirmation before you attend the Session. If you do not receive a confirmation please contact us by phone, e-mail (studio email addresses can be found by clicking this link:contact us ), or in-person through the receptionist on duty at our premises at which the Session is scheduled to occur. Session prices are subject to change at any time before we accept your booking.
C) Please refer to our Website for Session availability. Sessions may be booked up to 14 days in advance.
D) All Sessions are subject to availability, and whilst we try to ensure that suitable numbers and types of Sessions are available, we cannot guarantee that you will be able to book any particular Session.
CHANGING OR CANCELLING YOUR BOOKINGS AND NO SHOWS
A) You may change or cancel your booking for a Session, without charge, up to 12 hours before the start of the Session that you have booked. We will refund you for the cancelled Session, which you can use to rebook a future Session. If you book onto a Session within 12 hours of its scheduled start time, you are not entitled to change or cancel.
B) If you have purchased a Package and you do not show up to a Session that you have booked or you cancel your booking for a Session within 12 hours of the scheduled Session start time then you will incur a £5 fine per Session. However, if you wish to change your Session booking for another Session on the same day then you can contact the studio (Contact Us) who may switch your booking to the new Session. Any such changes will be subject to availability and are made at our discretion, and where you change a Session booking in this way then the £5 fine will not apply.
C) Any fines applied as set out in section (b) above will be payable within 48 hours of the completion of the applicable Session and processed via your original payment method. You may change or cancel a Session booking online, by phone, or in-person at the studio at which the Session is scheduled to occur. If you wish to query any such fines please contact us by clicking this link: Contact Us.
We operate a policy which prevents you from taking part in a Session if you are more than 10 minutes late for the relevant Session (in such situations you will be deemed to be “late”). This policy is in place to prevent injury and to be mindful of the teacher and other participants in the Session. In line with our cancellation policy, you will not be refunded for Sessions you are unable to attend because you are late.
IF WE CANCEL YOUR BOOKING
In the event that we cancel a Session that you have booked, we will make reasonable efforts to contact you by email or telephone to let you know. We will offer you the option of being transferred to another equivalent Session at an alternative date and time (subject to availability). Where you have purchased a Session on a pay-as-you-go basis, we will offer you different available options.
We are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable, or for loss or damage which is your own fault or which is attributed to a third party unconnected with the provision of our services. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we accepted your order.
We do not in any way exclude or limit our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation or for any breach of any terms implied by law.
Please note that we cannot be held responsible for your personal belongings whilst at our premise.
GOODS THAT YOU PURCHASE FROM US
From time to time we may make various products available for you to purchase via our Website or at our studios and we may elect to implement specific terms and conditions or policies that apply to any purchase you may make of such products or where you wish to return products to us after purchase. This does not affect your statutory rights.
From time to time we may run various promotions, prize draws and other offers (each a Promotion). We may implement separate terms and conditions in respect of any such Promotion, and will advise you accordingly where this is the case. However, notwithstanding this:
A) we reserve the right to end any promotion without warning at any time;
B) we also reserve the right to withdraw your right to any Promotion if we consider, in our absolute discretion, that you have abused, misused or gained an unfair advantage in respect of the Promotion. Misuse includes, but is not limited to, the creation of multiple customer accounts and self-referral;
C) additionally, we reserve the right to not fulfil any future Sessions bookings made by any customer found to have abused, misused or gained an unfair advantage in respect of the Promotion; and
D) any prizes offered by us in connection with a Promotion must be claimed within 21 days of the announcement of the winners. We have 45 days to issue any such prize. We reserve the right to substitute any prize or promotion for the equivalent value in Sessions.
From time to time we may make discount codes available to you, and your use of any such discount codes shall be subject to additional terms and conditions, which we will make you aware of at the time of use. Discount codes may only apply to certain Sessions and we will set this out in our applicable promotional communications. In the event that Sessions booked using a discount code are cancelled, the relevant Session will be cancelled in accordance with the terms of section above. In addition:
A) we reserve the right to end or withdraw any Discount Code without warning at any time;
B) we also reserve the right to withdraw your right to use any Discount Code if we consider, in our absolute discretion, that you have abused, misused or gained an unfair advantage in respect of the Discount Code; and
C) additionally, we reserve the right to not fulfil any future Sessions bookings made by any customer found to have abused, misused or gained an unfair advantage in respect of the Discount Code.
HOW WE CAN CONTACT EACH OTHER
By you: Any written notice, enquiry or feedback should be provided using our Contact Form, which can be found at: Contact Us. You may change or cancel a Session booking by phone, or in-person at our premises.
By us: We may contact you using any of the contact details you provide to us when you sign up for a membership, which may include via telephone or text message. Our Privacy Notice (which you can access following the link set out above) sets out how we may process your personal data, which includes the contact details you provide to us.
We shall not be liable to you or deemed to be in breach of these Terms by reason of any delay in performing or any failure to perform any of our obligations in relation to these Terms if the delay was due to any cause beyond our reasonable control, including, but not limited to, acts of god, terrorism, explosion, flood, storm, fire, war or threat of war, riot, sabotage, insurrection, civil disturbance, restrictions, regulations, by-laws, prohibitions or measures of any kind on the part of any government, parliamentary, or local authority, strikes, lockouts or other industrial action or trade disputes (whether involving our employees or those of any third party), I.T. system failures, viruses, pandemic, epidemic, civil emergency or other widespread illness, difficulties in obtaining raw materials, labour, fuel, parts or machinery, power failure or breakdown in machinery.
In the event that all of our studio is closed for a period of 15 days or more due to any cause beyond our reasonable control, we will grant you a package freeze until our studio has reopened.
No delay or failure by either party to exercise any of its powers, rights or remedies under these Terms will operate as a waiver of them, nor will any single or partial exercise of any such powers, rights or remedies preclude any other or further exercise of them. Any waiver, to be effective, must be in writing.
If any part of these Terms is found by a court of competent jurisdiction or other competent authority to be invalid, unlawful or unenforceable then such part will be severed from these Terms, the remainder of which will continue to be valid and enforceable to the fullest extent permitted by law.
These Terms together with our disclaimer and any policies we have in force from time to time constitute the entire agreement between us and you and shall have effect to the exclusion of any other memorandum, agreement, or understanding of any kind, whether oral or written, between us and you.
THIRD PARTY RIGHTS
These Terms constitute a contract between you and us. No other person shall have the right to enforce any of these Terms.
GOVERNING LAW AND JURISDICTION
These Terms shall be governed by and construed in accordance with Cypriot law and the parties hereby agree to submit the exclusive jurisdiction of the Cypriot courts.